Pemiscot Memorial Health Systems is dedicated to meeting all your healthcare needs with compassion and professionalism. As a patient of Pemiscot Memorial Health Systems, you have certain rights that we strive to uphold in accordance with our mission of providing our patients with quality healthcare. As a patient, you have the right to:

 

 

• Receive safe, quality care through the services that the hospital provides.

• Receive care and have visitation privileges without being discriminated against because of age, race, color, national origin, language, religion, culture, disability, sex, gender identity or expression, sexual orientation, or ability to pay. 

• Choose who can and cannot visit you. You may withdraw or deny consent for visitation at any time.

• Be informed when the hospital restricts your visitation rights for your health or safety, or the health or safety of patients, employees, physicians, or visitors.

• Be informed of the hospital’s policies about your rights and health care.

• Be treated with respect and dignity and be protected from abuse, neglect, exploitation, and harassment.

• Have your own physician and/or a family member, support person, or other individual be notified promptly of your admission to the hospital.

• Know the names and roles of hospital staff caring for you.

• Have a family member, support person, or other individual involved in treatment decisions or make health care decisions for you, to the extent permitted by law.

• Have an Advance Directive (health care directive, durable power of attorney for health care, or living will) that states your wishes and values for health care decisions when you cannot speak for yourself.

• Be informed about your health problems, treatment options, and likely or unanticipated outcomes so you can take part in developing, implementing, and revising your plan of care and discharge planning.       Discharge planning includes deciding about care options, choice of agencies or need to transfer to another facility.

• Have information about the outcome of your care, including anticipated outcomes.

• Request, accept and/or refuse care, treatment, or services as allowed by hospital policy and the law, and be informed of the medical consequences of your any refusal of care.

• Ask for a change of care provider or a second opinion.

• Have information provided to you in a manner that meets your needs and is tailored to your age, preferred language, and ability to understand.

• Have access to an interpreter and/or translation services to help you understand medical and financial information.

• Have your pain assessed and managed.

• Have privacy and confidentiality when you are receiving care.

• Practice and seek advice about your cultural, spiritual, and ethical beliefs, if this does not interfere with the wellbeing of others.

• Request a consult from the Ethics Committee to help you work through difficult decisions about your care.

• Be free from restraints of seclusion, unless medically necessary or needed to keep you or others safe. If necessary, any form of restraint or seclusion will be performed in accordance with safety standards             required by state and federal law.

• Have a safe environment, including zero tolerance for violence, and the right to use your clothes and personal items in a reasonably protected environment.

• Take part in decisions about restricting visitors, mail, or phone calls.

• Receive protective oversight while a patient in the hospital and receive a list of patient advocacy services (such as protective services, guardianship, etc.).

• Receive compassionate care at the end of life.

• Donate, request, or refuse organ and tissue donations.

• Review your medical record and receive answers to questions you may have about it. You may request amendments to your record and may obtain copies as permitted by law at a fair cost in a reasonable time.

• Have your records kept confidential; they will only be shared with your caregivers and those who can legally see them. You may request information on who has received your record.

• Receive a copy of and details about your bill.

• Ask about and be informed of business relationships among payors, hospitals, educational institutions, and other health care providers that may affect your care.

• Submit a concern regarding your care. The hospital maintains a grievance process for the resolution of concerns, which you may submit directly to us. You should expect to receive a timely verbal or written        response, as requested, or otherwise required by law and policy. If you have a concern, please contact your care provider or the manager of the patient care area where you are receiving care.

• Restrict certain disclosures of their personal health information to a health plan if the patient has paid out of pocket for a health care item or service.

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Pemiscot Memorial Health Systems is a participant in Medicare and Medicaid.

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HOW TO FILE A GRIEVANCE: 

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Filing With an Outside Agency

If you wish to file a grievance with an outside agency you may do so by contacting the Missouri Department of Health and Senior Services, The Joint Commission and/or the U.S. Department of Health and Human Services Office for Civil Rights at the following addresses and phone numbers:

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State of Missouri
Dept. of Health Facility Regulations 
912 Wildwood Drive 
PO Box 570
Jefferson City, MO 65102-0570 
800.392.0210 

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The Joint Commission 
Office of Quality Monitoring 
One Renaissance Boulevard 
Oakbrook Terrace, IL 60181 
complaint@jointcommission.org
24-Hour Hotline: 800.994.6610 

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Office for Civil Rights 
U.S. Department of Health and Human Services 
601 E. 12th St., Room 248
Kansas City, MO 64106 
816.426.7277
Fax: 816.426.3686 
TDD: 816.426.7065